Customer Satisfaction & Returns

For sanitary reasons,ALL SALES ARE FINAL on items purchased online through our eBoutique. All battery operated “novelty only” items are tested at our boutique prior to shipment ensuring proper function and use. Please check all your items before using them. If you purchase a manufacturer’s warrantied item, please refer to your sales receipt/packing slip and/or your user manual for the manufacturer’s return policy. Please note, Desiree’s Desires, Inc. does not except any returns or exchanges once an item has shipped. We will work with you and assist you in contacting the manufacturer if necessary.

If you require assistance, please call us during regular business hours Tuesday 11-5 and Wednesday-Saturday 11-8 (eastern standard time) at 508-529-3600. You can also send us an email at if we are not open.

Customer satisfaction is our top priority. We understand shopping online is a different experience than shopping in our Massachusetts boutique. We want to help you as much as possible in choosing the best product for you. If you require any assistance please do not hesitate to email us at or call us at 508-529-3600 during our regular business hours. We can process orders over the phone, as well if that is easier for you.

We do not give personal satisfaction returns/exchanges.

WE DO NOT EXCEPT ANY EXCHANGES ON MANUFACTURER WARRANTY ITEMS. You must contact the manufacturer directly for exchanges within the warranty period. Manufactuer’s include but are not limited to:

  • We-Vibe
  • Jimmyjane
  • Lelo
  • PicoBong
  • Fun Factory
  • Body Wand
  • OhMiBod
  • Sensuelle
  • Sportsheets
  • Hot Octopuss the PULSE
  • Crave
  • VeDO

Please contact the manufacture directly for any concerns relative to their respective warranties.